Payment Policy

Effective Date: July 5, 2025

Welcome to Shinebina. We are committed to delivering a secure, convenient, and transparent payment experience for all our customers. This Payment Policy explains the methods of payment accepted on our website, details about payment processing, currency usage, billing terms, fraud prevention, and how we manage refunds and disputes.

By purchasing from our site https://shinebina.com, you agree to abide by this policy. Please read it carefully before placing an order.

1. Accepted Payment Methods

We accept a variety of secure payment methods to ensure flexibility and convenience for our customers worldwide. At checkout, you can choose from the following:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

  • Apple Pay (on compatible devices and browsers)

  • Google Pay (where available)

  • Shop Pay

  • Stripe-secured credit/debit transactions

All payments are processed through secure, PCI-DSS compliant gateways to protect your financial information.

We do not accept:

  • Cash on Delivery (COD)

  • Wire transfers

  • Money orders

  • Checks

2. Currency and Pricing

All prices listed on Shinebina.com are shown in United States Dollars (USD). This includes product pricing, shipping fees, and applicable taxes (where applicable). Currency conversions are the responsibility of the customer if purchasing from outside the United States.

Your credit card or payment provider may charge additional fees for international transactions or currency conversion. Shinebina is not responsible for any exchange rate differences or third-party fees.

3. Taxes and Duties

Applicable sales tax may be added to your order depending on your billing address and local laws. For international orders, the customer is responsible for any customs duties, VAT, or import taxes upon delivery. These charges are not included in the final checkout price unless otherwise stated.

We recommend that international customers contact their local customs authorities for more information about potential fees.

4. Payment Processing & Security

All payment transactions are securely encrypted using industry-standard SSL (Secure Socket Layer) technology. We use trusted payment processors such as Stripe and PayPal to manage all transactions.

At no point does Shinebina store or have access to your full credit card information. Sensitive financial data is handled exclusively by the secure payment platforms.

We are committed to keeping your information safe and do not share your payment details with third parties for any reason other than completing your transaction or as required by law.

5. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the following details:

  • Order summary

  • Billing and shipping addresses

  • Payment method used

  • Transaction ID

  • Order number

  • Estimated shipping time

If you do not receive a confirmation email within 24 hours, please contact us at info@shinebina.com.

6. Payment Failures and Declines

If your payment is declined, the order will not be processed. Common reasons for failed payments include:

  • Insufficient funds

  • Card expired

  • Incorrect billing information

  • Bank restrictions

  • International block (for customers outside the U.S.)

To resolve a failed payment:

  • Verify that your billing address and payment details are correct

  • Try a different payment method

  • Contact your card provider or financial institution for more information

We are not responsible for delays caused by declined transactions or card provider restrictions.

7. Subscription or Recurring Payments (If Applicable)

If we offer a subscription-based service (such as auto-replenishment or memberships), you will be clearly informed about:

  • The recurring billing amount (in USD)

  • The billing cycle (e.g., monthly, quarterly)

  • How to manage or cancel your subscription

You can cancel a subscription at any time before the next billing cycle by contacting us at info@shinebina.com or via your account dashboard. Charges already processed for the current cycle are non-refundable, unless otherwise stated in our Refund Policy.

8. Promotional Offers & Discount Codes

From time to time, Shinebina may offer discounts, coupons, or promotional codes. These are subject to the following terms:

  • Codes must be entered at checkout to be valid

  • Only one code per order is allowed unless explicitly stated otherwise

  • Discounts cannot be applied retroactively to past orders

  • Expired promotions are not redeemable

We reserve the right to cancel any promotional campaign at our discretion, including where misuse or abuse is suspected.

9. Order Cancellations and Payment Refunds

You may request an order cancellation within 12 hours of purchase, provided the order has not yet been shipped. For approved cancellations, a full refund in USD will be issued to your original payment method.

Once the order has entered the shipping or fulfillment stage, it can no longer be canceled, and you must follow our Return & Refund Policy for returns or exchanges.

Refunds are processed within 5–10 business days, depending on your bank or payment provider.

10. Fraud Detection & Risk Management

To protect our customers and business from fraud, Shinebina reserves the right to take the following actions if a transaction appears suspicious:

  • Request additional identification or verification documents

  • Decline or cancel the order

  • Block future transactions from the same card or IP address

We use advanced fraud prevention technology to detect and investigate abnormal behavior. Any such action is taken solely to protect our customers and maintain the integrity of our platform.

11. Billing Inquiries and Disputes

If you believe you were charged incorrectly or need clarification about a transaction, please contact us within 7 days of the charge appearing on your statement. You can email our billing team at info@shinebina.com with:

  • Your full name

  • Order number

  • Date of transaction

  • Last 4 digits of the card used

  • Description of the issue

We will investigate promptly and provide a resolution as quickly as possible.

Please note: Initiating a chargeback without contacting us first may delay the refund process and may result in account suspension for future purchases.

12. Changes to This Policy

Shinebina reserves the right to update or modify this Payment Policy at any time. Any changes will be posted to this page and take effect immediately unless otherwise stated.

The most recent version will always include the effective date at the top of this page. It is your responsibility to review this policy periodically before completing a transaction.

13. Contact Us

If you have any questions, concerns, or require assistance regarding payments or billing, please feel free to contact our support team: