Refund and Returns Policy – Effective Date: January 7, 2025

At ShineBina, we are committed to ensuring you are completely satisfied with your luxury beauty products. If for any reason you’re not satisfied with your purchase, we offer a straightforward refund and return policy to make the process as easy as possible.

1. Return Eligibility

You may return items within 30 days of receiving your order for a full refund or exchange, provided the following conditions are met:

  • The item must be in its original, unused condition with all packaging and tags intact.
  • The item must not be damaged, opened, or used, except for testing a small amount if required.
  • Sale items or limited-edition products may not be eligible for returns. Please check the product details before purchasing.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@shinebina.com within 30 days of receiving your order.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) and instructions on how to return the item.
  3. Shipping the Item Back: Carefully package the item and return it using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.
  4. Processing the Return: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. We will then process your refund or exchange.

3. Refunds

  • Refund Processing: Once your return is approved, we will issue a refund to your original payment method. Refunds may take 5-7 business days to appear on your account, depending on your payment provider.
  • Partial Refunds: If the returned product is damaged or missing parts, we reserve the right to issue a partial refund or deny the return.

4. Exchanges

If you would like to exchange a product for another item, please contact us at info@shinebina.com. We will guide you through the exchange process, and if the new item costs more, you will be charged the difference.

5. Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at info@shinebina.com with your order number and a photo of the issue. We will cover the return shipping costs and provide a replacement or refund, depending on your preference.

6. Non-returnable Items

The following items are non-returnable:

  • Gift cards or voucher codes
  • Opened or used beauty products (except for testing small amounts, as allowed)
  • Personalized or customized products

7. Return Shipping Costs

  • Customer Returns: The cost of return shipping is the responsibility of the customer, except in cases of defective or incorrect items.
  • Prepaid Return Labels: If we determine that the return is due to an error on our part (such as a defective or wrong item), we will provide a prepaid return shipping label.

8. International Returns

For international returns, the process is the same as for domestic returns; however, the customer is responsible for return shipping costs. Please note that international customs fees, taxes, or duties are non-refundable.

9. Contact Us

If you have any questions or need assistance with returns, please contact our customer service team:

This Refund and Returns Policy is effective as of January 7, 2025. By purchasing from ShineBina, you agree to the terms outlined in this policy. We aim to make your shopping experience as seamless as possible, and we’re here to help with any concerns.