Sales Policy – Effective Date: January 7, 2025

At ShineBina, we strive to provide a seamless shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions that govern your purchase of luxury beauty products through our website, shinebina.com. By placing an order with us, you agree to the following terms:

1. Product Availability

  • Stock Availability: We make every effort to ensure that the products listed on our website are in stock. However, product availability is subject to change, and we cannot guarantee that an item will be available when you place an order.
  • Out-of-Stock Items: In the event that an item is out of stock after your order is placed, we will notify you via email and offer alternatives, such as a backorder option, product substitution, or a full refund.

2. Pricing

  • Prices: All prices listed on our website are in U.S. dollars and are subject to change without prior notice. We reserve the right to correct any pricing errors that may occur due to technical issues, miscommunication, or other unforeseen circumstances.
  • Discounts and Promotions: From time to time, we may offer discounts, promotions, or special offers. These promotions are subject to change and may have specific terms and conditions, such as minimum purchase requirements or expiration dates. Discounts cannot be applied to past orders.

3. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email is not an acceptance of your order but a confirmation that we have received it.
  • Order Acceptance: An order is considered accepted once we process your payment and ship the product(s). We reserve the right to decline or cancel orders at our discretion, particularly if there are issues with payment or if we suspect fraudulent activity.

4. Payment

  • Accepted Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and secure online payment platforms such as PayPal. Payment must be made in full before an order is processed.
  • Payment Authorization: By submitting an order, you authorize ShineBina to charge the payment method you provided for the full amount of your purchase, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • Shipping Options: We offer various shipping options depending on your location, and shipping fees are calculated at checkout. Delivery times may vary depending on the shipping method chosen and the destination.
  • Shipping Restrictions: We currently offer domestic and international shipping. Some countries may have restrictions on certain beauty products, which could impact shipping availability.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to track your order until delivery.

6. Taxes

  • Sales Tax: Sales tax will be applied to orders where applicable, based on your shipping address. The tax rate will be calculated during the checkout process and is included in the total order cost.
  • Customs Duties and Taxes (International Orders): For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in their country.

7. Cancellations and Modifications

  • Order Modifications: Once an order has been confirmed and processed, it cannot be modified. If you need to change your order, please contact us as soon as possible, and we will do our best to accommodate your request. However, we cannot guarantee changes after the order has been placed.
  • Order Cancellations: You can cancel an order within 24 hours of placing it by contacting our customer service team. After this period, orders are processed and shipped, and cancellations may not be possible.

8. Returns and Refunds

  • Return Eligibility: Please refer to our Refund and Returns Policy for detailed information on returns and exchanges.
  • Refund Process: Once your return is approved, a refund will be issued to your original payment method. The processing time for refunds may vary based on your payment provider.

9. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate shipping information at checkout. ShineBina is not responsible for delayed or lost orders due to incorrect address details.
  • Product Use: You are responsible for following the instructions and warnings on all products. ShineBina is not liable for any adverse reactions or misuse of the products.

10. Limitation of Liability

While we strive to provide the best possible products and services, ShineBina will not be held liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the total amount paid for the product.

11. Changes to This Sales Policy

We may update our Sales Policy from time to time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about our sales terms.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with an order, please contact our customer service team:

This Sales Policy is effective as of January 7, 2025. By placing an order with ShineBina, you agree to the terms outlined in this policy. Thank you for choosing ShineBina for your luxury beauty needs!