Shipping Policy

Effective Date: July 5, 2025

At Shinebina, we are committed to providing not only high-quality organic cosmetics but also a seamless and transparent shipping experience for our customers. This Shipping Policy outlines everything you need to know about how we process, fulfill, and deliver your orders—both domestically and internationally. Our aim is to ensure that your shopping experience is as smooth, reliable, and eco-conscious as our products themselves.

Please take a moment to read this policy in full before placing your order.

1. Order Processing Time

All orders placed on our website at https://shinebina.com are processed Monday through Friday, excluding public holidays. Our standard processing time is 1–3 business days from the date your order is placed and payment is confirmed.

Orders placed after 3:00 PM (GMT) on Friday or over the weekend will begin processing on the next business day. During peak periods such as holidays, sales, or product launches, processing may take slightly longer due to high order volumes. However, we make every effort to dispatch orders as quickly as possible.

If we anticipate a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Times

We offer multiple shipping options at checkout based on your delivery address and preferred speed. All shipping rates are calculated in USD and will be displayed at checkout prior to completing your order.

Domestic Shipping (United Kingdom)

International Shipping (Outside UK)

Please note: Delivery times are estimates and may be affected by customs clearance, local courier delays, or public holidays in your region.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You may also log into your Shinebina account to view your order status.

If you do not receive a tracking confirmation within 4 business days of placing your order, please contact our customer support team at info@shinebina.com.

4. Customs, Duties & Import Taxes

All international orders may be subject to customs duties, VAT, or import taxes upon arrival in the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Shinebina is not liable for any delays caused by customs processes or for any additional charges imposed during customs clearance. We recommend contacting your local customs office for more information on potential fees and regulations in your country.

5. Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate when placing your order. Shinebina is not responsible for packages that are delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If you realize there is an error in your address after placing the order, please contact us immediately at info@shinebina.com. While we will do our best to make changes before your order is shipped, we cannot guarantee address modifications once fulfillment has begun.

6. Failed Delivery Attempts

If a package is undeliverable after multiple attempts due to reasons such as recipient not being available, refusal of delivery, or incorrect address, the courier may return the package to us. In such cases:

• Customers will be responsible for the cost of re-shipping.

• The original shipping fee (if any) is non-refundable.

Please make sure someone is available to receive the package during the estimated delivery window.

7. Lost, Stolen, or Damaged Packages

If your order is marked as delivered but you have not received it, please:

1. Check your surroundings (mailbox, porch, neighbor’s house, etc.)

2. Contact your local delivery carrier with the tracking number.

3. Reach out to us at info@shinebina.com with your order number.

For packages that are confirmed lost by the courier, we will offer a replacement or refund based on stock availability and the value of the order.

If your package arrives damaged, please contact us within 48 hours of receipt with clear photos of the damage and the shipping label. We will investigate and provide a suitable resolution.

8. Shipping Restrictions

Due to international regulations, we currently do not ship to the following countries/regions:

• North Korea

• Iran

• Cuba

• Sudan

• Syria

• Russia (selected areas)

In addition, certain cosmetic ingredients may be restricted in some countries. Please verify the import restrictions of your local authorities before placing an order. We cannot guarantee delivery if your country’s customs department rejects cosmetic shipments.

9. Pre-orders & Backordered Items

If an item is on pre-order or temporarily out of stock, it will be clearly indicated on the product page. Shipping times for pre-order items vary and will be noted during checkout.

Orders containing both in-stock and pre-order items may be held until all items are available. If you prefer to split the order and receive available items sooner, please place two separate orders.

10. Order Cancellations

We accept cancellations within 12 hours of order placement, as long as the order has not yet been processed or shipped. To cancel an order, please email us at info@shinebina.com with your order number and “Cancel Request” in the subject line.

Once your order has entered the fulfillment stage or has been dispatched, it cannot be canceled and must instead go through our return process.

11. Returns Due to Shipping Issues

For returns related to shipping errors (such as wrong item shipped, delayed delivery beyond 30 days, or significant shipping damage), we will cover return shipping and provide a replacement or refund in USD.

Refunds will be issued to the original payment method in USD and may take 5–10 business days to appear in your account, depending on your bank.

12. Customer Service

We are here to help! For any questions or concerns regarding your order’s shipping status, please reach out to our support team:

• Email: info@shinebina.com

• Phone: +44 161 503 2748

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

13. Final Notes

At Shinebina, customer satisfaction is our top priority. We strive to make our shipping process as reliable, ethical, and clear as possible. Thank you for supporting an eco-conscious brand that values both beauty and responsibility.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.