Shipping Policy – Effective Date: January 7, 2025

At ShineBina, we are committed to delivering your luxury beauty products in a timely and efficient manner. Our Shipping Policy outlines the terms, conditions, and procedures related to shipping and delivery. By placing an order with us, you agree to the following terms.

1. Shipping Options

We offer a variety of shipping methods to suit your needs. The available shipping options, including their costs and estimated delivery times, will be displayed at checkout based on your shipping address.

  • Standard Shipping: Typically takes 5-7 business days within the U.S.
  • Expedited Shipping: Typically takes 2-3 business days.
  • Overnight Shipping: Delivered within 1 business day.
  • International Shipping: Available for select countries. Delivery times vary by destination (typically 7-14 business days).

2. Shipping Rates

Shipping rates are calculated based on the size and weight of your order and the delivery destination. Shipping fees will be displayed at checkout before you confirm your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount within the U.S. Please refer to our website for specific details.
  • International Shipping: International shipping fees will be calculated based on the destination and are the responsibility of the customer.

3. Order Processing Time

  • Orders are processed within 1-2 business days of receiving payment.
  • Orders are shipped Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
  • If your order contains an item on backorder or is delayed, we will notify you via email.

4. Shipping Addresses

  • Please provide an accurate and complete shipping address at checkout to avoid delivery delays. ShineBina is not responsible for orders delayed or lost due to incorrect or incomplete addresses.
  • If your shipping address is incorrect, please contact our customer service team immediately at info@shinebina.com. We will attempt to resolve the issue if the order has not yet been shipped.

5. Order Tracking

Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your delivery. You can track your order directly through the shipping carrier’s website using the tracking number provided.

6. Shipping Restrictions

  • Domestic Orders: We currently ship within the United States.
  • International Orders: We offer international shipping to select countries. Please note that ShineBina is not responsible for any customs duties, taxes, or import fees that may be charged by your country upon arrival.
  • Some products may not be available for shipping to certain countries due to regulations or shipping restrictions. We will inform you if any items cannot be shipped to your location.

7. Delays in Shipping

While we make every effort to ensure timely delivery, ShineBina is not responsible for delays caused by:

  • Weather conditions: Severe weather or natural disasters may impact shipping times.
  • Carrier delays: Delays caused by shipping carriers are beyond our control.
  • Customs processing: For international orders, customs processing may lead to delays, which we cannot predict or control.

8. Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact our customer service team within 5 business days of delivery. We will work with the shipping carrier to investigate and resolve the issue.
  • ShineBina is not responsible for lost or damaged items that occur after delivery, but we will help facilitate claims with the carrier if necessary.

9. Returns Due to Shipping Issues

  • If your order arrives damaged or you receive the wrong items, please refer to our Refund and Returns Policy for the next steps. We will cover return shipping costs for faulty or incorrect items and provide a replacement or refund.

10. International Customers

  • International customers are responsible for any customs duties, taxes, or import fees that may be incurred during shipment. These fees vary by country and are the responsibility of the customer.
  • If your international order is delayed due to customs processing, we cannot guarantee a delivery time, but we will do our best to assist in tracking the package.

11. Contact Us

If you have any questions about your shipment, shipping options, or need assistance with an order, please contact our customer service team:

This Shipping Policy is effective as of January 7, 2025. By purchasing from ShineBina, you agree to the terms outlined in this policy. Thank you for choosing ShineBina for your luxury beauty products!